INTRODUCTION

This Privacy Notice sets out how the Les Hoûmets deals with your personal data. We take privacy and security of your information seriously and will only use such personal information as set out in this privacy policy.

CONTROLLER

Information which is collected will be the responsibility of the Les Hoûmets who will act as data controller in relation to your personal data. If you have any questions in relation to this policy or data protection within please contact us at: admin@leshoumets.com

WHAT DATA WE COLLECT

When visiting our website we collect basic contact information about you for the purpose of telling you about Les Hoûmets, for example to send a brochure or arrange a visit. For Residents of Les Hoûmets we hold confidential information necessary to ensure the care and wellbeing of our residents. We provide a full description of that data and our safeguards in the Resident’s Contract.

Personally Identifiable Information (PII) – the information you give us may include; your name, address, email address, IP address, phone number, together with financial information. All of which is PII and subject to the GDPR.

Data Protection – all PII data we hold is protected by us in accordance with the Principles (Article 5) of the GDPR.

In providing us your information you thereby consent to us processing it for this purpose. We will not pass your information on to any third party without your express permission, By visiting our website or/and completing any of the consent processes eg providing your contact information, you accept and consent to the practices defined in this privacy policy.For the purposes of the General Data Protection Regulation (GDPR); We uses third-party processors to deliver specific services (see Processors below).

WHERE AND WHEN WE COLLECT YOUR DATA

When visiting our website we collect basic contact information which you submit using our on-line forms. We also use cookies

For Residents of Les Hoûmets we collect data directly from you in a face-to-face process which is about our service and your care and wellbeing. We provide a full description of that data, which may include health, medical and care information) and our safeguards in the Residents Contract.

HOW WE USE COOKIES

Our website uses cookies

A cookie is a small text file that a website saves onto your device when you visit the site. It enables our website to remember your actions and preferences over a period of time, so you don’t have to keep re-entering them when you come back to the site or browse from one page to another. It makes your experience with us more seamless.

Our pages use cookies to remember:

• If you have already replied to any pop-ups that appear so that you won’t be asked again;
• If you have agreed (or not) to our use of cookies on this site;

Any videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what
videos you visited.

Enabling these cookies is not strictly necessary for the website to work, but it will provide you with a better browsing Experience.

You can delete or block these cookies through your browser, but if you do that some features of this site may
not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

WHAT PURPOSES WE USE YOUR
PERSONAL DATA FOR

We use your data to provide the best services meeting your needs. For Residents this is clearly set-out in the Residents Contract and is a key part of our service.

STATUTORY OR CONTRACTUAL REQUIREMENTS

The data we hold and process is necessary for Residents care and wellbeing and is essential for us to be able to provide our services. It is therefore a contractual requirement and is clearly explained in the Residents Contract.

LAWFUL BASIS Our processing is based on Legitimate Interest, based on purpose, necessity and benefit, for the purpose of managing Les Hoûmets services. For Residents processing is based on the terms agreed in the Residents Contract in relation to the service and care for our Resident’s.

HOW LONG WE HOLD DATA

Les Hoûmets will retain your personal data for as long as necessary to fulfil the purpose for which it was collected. In relation to contracts we are required to hold data for 10 years in accordance with Jersey’s statute of limitations. As a Residential Home we also comply with relevant legal and regulatory requirements to records for a specified period. DATA SECURITY Les Hoûmets uses up-to-date data storage and security techniques to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss.

DATA SHARING AND DISCLOSURE

There are legal and regulatory circumstances where we are obliged to share data, for example with your GP, Hospital or the Health Department.

We do not share or your data beyond what is agreed as necessary for your care and wellbeing.
This is clearly explained in the Residents Contract.

Data Subject Access Request (D-SAR) – in accordance with the GDPR, you may request us to send you details about any PII data that we may hold about you, or you may request that we correct any errors, or you may request us to delete any/all PII data about you. D-SAR Fee – In accordance with the GDPR, any D-SAR is provided free of charge within 30 days, unless a particular D-SAR is subject to other regulatory requirements as defined within the GDPR, in which case we will inform you as required by those specific regulations.

Do we pass your information on to third-parties?

We may pass your data to other parties as follows: To fulfil the needs of your request via our contact form. Other third parties only have access to information as necessary for example we use google analytics on our site to monitor web traffic. Google is a third party and only has access to cookies and information about your visit which helps us to improve our website.

THIRD COUNTRY TRANSFERS AND SAFEGUARDS

Les Hoûmets operate in Jersey. However we do use technology which may transfer data to another jurisdiction, for example use of Microsoft and Cloud-based back-up of data. Where such transfers do not offer the same level of protection of personal data as may be enjoyed within your home country (eg United States) we will ensure that your data is appropriately protected (for example by reference to IT security standards)

YOUR RIGHTS You have the right to apply for a copy of the personal data we hold about you and to have any inaccurate personal data about you rectified. In some circumstances you may also have the right to ask us to
erase your personal data or restrict its processing. Where we process your data for our legitimate interests, you
have the right to object to such processing.

Please bear in mind that if you object to processing or withdraw your consent, this may affect our ability to deliver services to you. Should you wish to discuss the exercise of any your rights, please contact us admin@leshoumets.com

There is an excellent guide explaining your data rights here

Read here

CONCERNS OR QUERIES

If you have any questions in relation to this policy or data protection within please contact us at:admin@leshoumets.com

If you would like to make a complaint to the Information Commissioner, or learn more about data protection in Jersey please visit their website at www.dataci.je. The Commissioner is an independent statutory authority, with a mission to promote respect for the private lives of individuals through ensuring privacy of your personal information. Please bear in mind that the Office of the Information Commissioner (OIC) as referred to in this Policy and on our website is that in the Bailiwick of Jersey and not the United Kingdom.